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About the DVDs

DVD Region

1. You may find only Region 1 logo on the DVD cover.
2. It’s also region free coded, guarantee working in the UK, Euro and worldwide.

Copyright

We sell authentic DVDs only.

Subtitles

1. We do not guarantee all our DVDs have subtitles.
2. The subtitles may not be able to close.

Shipping & Handling

Shipping Fee

We offer free shipping within the UK.

Shipping Method

1. Royal Mail for packages <8Kg (max 3Kg /package).
2. Fedex / DHL for packages >8Kg.
* We’ll split your orders to 2-3 packages if between 3-8Kg.

Where is it shipped from?

1. Royal Mail: from our warehouse in the UK.
2. Fedex / DHL: from our warehouse in Hong Kong.

Before Shipping

We need 1-3 days for handling time and will email you if we need further time, please watch your email everyday.
*Out of stock items: We do not guarantee all our DVDs are in stock, we’ll email you when it happens and we’ll dispatch whatever we have if not get your reply in 24hrs and refund for the unsent.
*If we can’t send you emails successfully: This is for some cases your email system are using firewall or white list. We’ll hold the shipping for 48hrs and refund you to cancel the order.

ETA

Shipping ETA is changing during the COVID-19, it can be different from week to week. Our ETA for Apr 2022:
Royal Mail: 10-16 days, delays may happen.
Fedex / DHL: 9-12 days, delays may happen.

Tracking Number

1. Tracking numbers will be provided in 3-5 days after dispatching.
2. Tracking numbers may not be updating in the first a few days and start to move in the last a few days of the ETA.
* Where do I find the tracking number: Login > My Account > Orders

Package Lost / Damage (Quality Issues)

Package Lost

We’ll define it a lost if the tracking not updating over 3 weeks or packages not delivered in 4 weeks from the date we dispatched.
1. We’ll make a full refund.
2. We’ll send again if you would like.
* What should I do if I didn’t receive it but the tracking shows delivered: Please contact your local Royal Mail asap and ask for a complaint number on file, we’ll look into it when you forward us this number.

Package arrived with damage

1. We’ll send replacements for the damaged DVDs.
2. We’ll make the refund for the damaged DVDs’ purchasing value.

Complaint from your customers

When you resell the DVDs and got complaint from your customers, we’ll send the replacement or make the refund for your purchasing value.

Return & Refund

1. We accept 60 days return & refund for quality issues, we’ll refund or send replacements and pay the return shipping fee.
2. We DO NOT accept return & refund:
* For any reason you are not able to resell them.
* You bought it by mistake.
* Delivered late for the birthday or similar cases.

Your first order

Please only place your orders when you finished reading above sections and accepted them.

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